Right of Withdrawal

RIGHT OF WITHDRAWAL

The consumer-customer (i.e., a natural person who purchases goods for purposes not related to their professional activity) may exercise the right of withdrawal (and withdraw from the contract for any reason).
To exercise this right, the customer must send a communication to Moreali Tessile Casa within 14 working days from the date of delivery of the goods.
Note: Customers who purchase with VAT cannot exercise the right of withdrawal.

The right of withdrawal is subject to the following conditions:
1. The purchased item must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories);
2. To limit damage to the original packaging, we recommend, when possible, to place it in a second box (the application of labels or adhesive tape on the original packaging of the product is prohibited);
3. The shipment, until it arrives at our warehouse, is the complete responsibility of the customer;

Moreali Tessile Casa is not responsible in any way for damage or theft/loss of goods returned with uninsured shipments. Packages sent cash on delivery or with assigned freight will not be accepted under any circumstances.


REFUND TO THE CUSTOMER

Subject to any restoration costs for verified damage to the original packaging, Moreali Tessile Casa will refund the customer the amount already paid for the product, excluding shipping costs, through a reversal of the amount charged to the Credit Card or via Bank Transfer. In the latter case, it is the customer's responsibility to promptly provide their bank details (IBAN Code).

REFUNDS FOR NON-EU CUSTOMERS

The shipping cost for the return of the purchased product is the responsibility of the customer, and for countries outside the EU, the final refund refers to standard refunds.

WHEN THE RIGHT OF WITHDRAWAL EXPIRES

The right of withdrawal expires in cases where Moreali Tessile Casa verifies:
1. Partial use of the item;
2. The absence of the outer packaging and/or the original internal packaging;
3. The absence of integral elements of the product;
4. Damage to the product for reasons other than its transport.

In the above cases, Moreali Tessile Casa will return the purchased item to the sender, charging them for the shipping costs.

COMMUNICATIONS AND COMPLAINTS

All communications or any complaints from the Customer towards Moreali Tessile Casa regarding Purchase Contracts must be addressed to Customer Service by writing to service morealitessilecasa@gmail.com

COMPETENT COURT

The Purchase Contract between the Customer and Moreali Tessile Casa is understood to be concluded in Italy and governed by Italian Law. For any disputes, the Judicial Authority of Modena will be competent.